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Northwell Health: two Oracle awards, one engineering partner.

In 2024 Northwell won Oracle’s HR Innovation Award, with Occamonics named as Service Partner. In 2026 the AI Agent Studio work we built took the global title.

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Workforce
87,000 employees
What we built
The employee assistant, the payroll agent, the UKG automation and Ops Platform
Built on
Oracle Digital Assistant, Oracle AI Agent Studio, Oracle Fusion HCM and UKG Pro WFM

AskHR, the front door to employee service.

Northwell’s workforce of 87,000 employees needs a clear route to information and support. We built AskHR on Oracle Digital Assistant, with 170 custom intents that connect each question to the relevant assistant, workflow or person.

Employee question

How do I change where my pay is deposited?

Matched intent

Change direct deposit

1 of 170 custom intents

Routed to

  • AssistantAnswers in the conversation
  • WorkflowCompletes the task in HR
  • PersonBrings in a support colleague
An employee question is matched to one of AskHR’s 170 custom intents and routed to the assistant, a workflow or a person; here, a workflow.

90%

of 2,000 daily conversations handled without human intervention.

Each mark: 100 conversations a day

17,000

questions answered the day after go-live.

12%

fewer HR tickets during Open Enrollment.

The payroll agent behind the global title.

Pay questions are personal, exact and urgent. The payroll agent we built on Oracle AI Agent Studio answers them from the employee’s own payroll records, and explains the answer in plain language.

Our payroll agent

52

Big-SI alternative

30

Pay cycles covered, one mark per cycle, on the same scale.Pay cycles covered, on the same scale.

6

payroll data services, read-only and scoped to the signed-in employee.

About 75% more functionality than a big-SI alternative.

See the short-pay demonstration

Judged the best in the world.

Global Winner, 2026 Oracle Excellence Awards: Fusion Applications Suite AI Agent Studio Excellence Award. Northwell Health’s AI agents were built by Occamonics on Oracle AI Agent Studio.

Oracle’s 2026 awardsOracle’s 2024 awards

Raised in Oracle, applied in UKG once a person confirms.

Managers’ UKG access requests start in Oracle. Our live automation carries each one to the workforce system where the work happens, and an operator confirms the change before it is applied.

  1. 01Oracle A manager raises a service request
  2. 02Oracle HCM People and department codes are validated
  3. 03Automation The exact UKG change is prepared
  4. 04Operator A person reviews and confirms the plan
  5. 05UKG Pro WFM The change is applied, with a one-step revert
The change plan for one access request: the request, the Oracle HCM checks, the two access changes to apply in UKG Pro WFM, the operator’s confirmation and the revert.
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An operating loop that keeps the agents improving.

Each conversation is reviewed by a person, fixed by an engineer and re-tested before it is marked done. Ops Platform keeps that loop in one place.

A pay-date question, before and after the fix
PhrasingBeforeAfter
when do I get paid for the holiday shift
holiday pay date
what is my holiday pay rate
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Build the next useful process.

Bring us your users, systems and business outcome. We will show you the relevant work and define the engineering scope.

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