One question, followed through your systems

1. JR

   Jordan Reyes09:14

   Hi, my pay looks short this week. Can you check?

2. AI

   Pay & Time agent09:14

   Sure. I'm checking your time and pay records now.

3. Reads timecards in Oracle Fusion HCM and compares them with scheduled shifts in UKG.
4. AI

   Pay & Time agent09:15

   Found it. Your 4-hour shift on Tuesday was scheduled but never clocked out, so it wasn't paid. I've sent the correction to your manager for approval; it will be in your next check.

Approval needed

Correction

Add clock-out · Tuesday 11:00

Hours

4.0 h

Paid in

Next pay check

• Pay questions1,240
• Time-off balances860
• Shift differentials310
• Benefits enrolment205

Resolved by the agentHanded to people

1. SO

   Sam Okafor22:41

   I worked three night shifts last week. Is the night differential in this check?

2. AI

   Pay & Time agent22:41

   I can see your three night shifts, but I don't have the night-shift differential rules to check the rate. I'm passing this to the payroll team.

3. Handed to a person · Payroll team

Add the night-shift differential rules

1. Gap foundShift differentials flagged in Ops Platform
2. Guidance addedNight-shift differential rules
3. Reviewed and approvedOccamonics engineerOE
4. TestedAgainst the flagged conversations
5. Shipped to productionRelease approved by the engineer
6. MonitoredResolution tracked the following week

Resolved by the agent

Resolved by the agentHanded to people