Occamonics
Let’s see what this could do for your businessBook a 30-minute demo
All servicesBoost Your CloudEight defined engagementsLet’s see what this could do for your businessBook a demo
All productsLet’s see what this could do for your businessBook a demo
All customer storiesLet’s see what this could do for your businessBook a demo
info@occamonics.comLet’s see what this could do for your businessBook a demo

Software for the whole life
of a support request.

Each one began as something we needed on a real delivery. Now you can adopt it for yours.

Book a 30-minute demoDiscuss your project
Hannah ColeStore operations lead ·
Card payments keep failing at self-checkout 4.

One request, three moments.

Follow Hannah’s card reader from the first question to a lasting fix.

  1. Before · Hannah follows the guided steps in the service portal.

    Knowledge Management

    Guide the fix. Maintained articles become step-by-step troubleshooting, in the reader’s own language.

    Explore Knowledge Management

  2. During · Still stuck, she asks the assistant for a person.

    Handover

    Bring in a person. A colleague in Microsoft Teams accepts the request and continues the conversation with its history.

    Explore Handover

  3. After · Next morningThe conversation is reviewed, and the gap becomes a fix.

    Ops Platform

    Show what to improve. Assistant conversations sorted by outcome, so a reviewer turns unresolved questions into tracked fixes.

    Explore Ops Platform

Adopt a product, or build around it.

Start with software that already works. Configure it for your process, then commission only the engineering your environment needs.

Bring us one real case.

We’ll run it through the product in 30 minutes and talk through configuration, integration and support.

Book a 30-minute demoDiscuss your project