Four customers. Four kinds of work. Each judged by what it changed.
Each story is one piece of work in the customer’s own systems: the task, what we built and the result the customer measured.
- Northwell Health: Award-winning agents. Global Winner 2026 Oracle Excellence Awards, AI Agent Studio.
- Yum! Brands: A connected workflow. 95% fewer help-desk calls about missed time entries.
- A global customer data science company: Approvals in Teams. Dec 2024 live, with every decision written back to Fusion.
- A global banking and retail technology provider: Guided troubleshooting. Up to 31 languages available to readers, through OCI Language.
Customer stories
Northwell Health
Award-winning agents
AskHR and AI agents on Oracle AI Agent Studio for a workforce of 87,000, built to keep routine HR questions out of the queue.
Northwell Health
Oracle request to UKG change
Manager access requests raised in Oracle are checked against HCM and turned into one exact UKG change, which an operator confirms. Nothing is keyed twice.
Yum! Brands
Missed time entries, resolved in the assistant
A missed time entry used to mean a call to the help desk and payroll hours spent putting it right. An assistant for store managers now checks the entry and raises the request in one conversation.
- 95%
- fewer help-desk calls about missed time entries
- 80+
- payroll-team hours saved every month
- 95.1%
- success rate for the assistant workflow
Approvals in Teams
A global customer data science company
Absence and expense approvals reach the manager in Microsoft Teams, receipts attached, and the decision is written back to Oracle Fusion.
Guided troubleshooting
A global banking and retail technology provider
Service knowledge guides the customer through the portal in their own language. When a case needs a person, the request arrives with every step already tried.
Your process could be the next story.
Tell us the task, the systems it touches and who runs it. We agree the result with you before anything is built.