Ops Platform reads every Oracle Digital Assistant conversation, measures it on outcomes you define, and turns the ones that went wrong into reviewed, prioritised fixes your engineers ship.
One rising rate, followed down to the person who asked, the reviewer who named the problem and the engineer who fixed it.
Performance tracks deflection, AI routing and the unresolved rate over time, counted on outcomes you defined.
Top unresolved phrases lists the words behind the rate, and how many people used them.
Open the session: every message, the intent it matched and the outcome it was given.
Review is human: a person rates the conversation and names the issue. Nothing is flagged or judged automatically.
Each issue links to a fix, ranked by the conversations behind it, the people affected and how recent it is.
Your engineers change the skill, re-test it before and after, and mark the fix done with a resolution note. Every action is kept on record.
Step 1 of 6
Outcomes are rules you write. They run in order and the first match wins, so every conversation lands in exactly one outcome.
Every figure on the dashboards is counted from them. Change a rule and they follow.
Ops Platform is single-tenant on OCI, deployed for you alone. Your conversations stay where your assistant already runs.
| Started | User | Conv. | Msgs | Errors | Rating | Outcome |
|---|---|---|---|---|---|---|
| 20 Oct 02:14 | Hidden | 2 | 9 | 0 | — | Unresolved |
| 20 Oct 08:41 | Hidden | 1 | 6 | 0 | Up | Matched intent |
| 20 Oct 09:03 | Hidden | 1 | 11 | 1 | Down | Handed to a person |
| 20 Oct 09:27 | Hidden | 3 | 14 | 0 | — | Handled by an AI agent |
Try the switch: names and user details appear only while it is on.
In 30 minutes we’ll walk through Ops Platform with your assistant in mind: the outcomes we would define with you, where reviews would start, and how a fix reaches your engineers.