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Yum! Brands Logo

Eliminating call-center bottlenecks across 55,000 global restaurants.

01 The Challenge

Yum! Brands needed to manage missed and unreported hours at a store level across their vast global footprint without relying on expensive, slow call-center agents.

02 The Solution

Occamonics engineered a bespoke Oracle Digital Assistant (ODA) solution merging custom components, live BI reports, and core API calls. Managers enter time records directly inside ODA with real-time verification layers for payroll and automatic service request ticket creation.

03 The Impact
%Reduction in phone calls to the help desk
+Hours of Payroll team time saved monthly
%Success rate using automated ODA conversations